Troubleshooting Windows Blue Screen after CrowdStrike Update

What is the Blue Screen of Death?

The “Blue Screen of Death” (BSOD) is an error screen on Windows computers. It appears when the system encounters a serious problem it can’t fix on its own. Common causes of the BSOD include hardware failures, driver issues, and software conflicts. When this happens, your computer will need to restart. The BSOD shows an error code that can help identify the problem. Windows also creates a memory dump file to help diagnose the issue.

Steps By Step Troubleshooting Windows Blue Screen after CrowdStrike Update

Did you get a Blue Screen after the CrowdStrike update on 19th July 2024? Here are the steps to fix it and use your Windows normally:

UI Method

1. Restart your system. You should see the recovery screen.
2. Click on See advanced repair options.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Startup Settings.
6. Click on the Restart button.
7. When the screen appears, press the number 4 on your keyboard to enter Safe Mode.
8. Select the drive where your operating system is installed, usually the C:\ drive.
9. Open File Explorer and navigate to the following path: C:\Windows\System32\drivers\CrowdStrike\.
10. In this folder, search for a file named C-00000291*.sys.
11. Once you find the file, select it and delete it.
12. Restart your computer, and you should be able to log in normally.

Command Prompt Method

1. Restart your system. You should see the recovery screen.
2. Click on See advanced repair options.
3. Click on Troubleshoot.
4. Click on Command Prompt.
5. Enter CD C:\Windows\System32\drivers\Crowdstrike
6. Then Enter del "C-00000291*.sys"
7. Exit
8. Click continue and the system should reboot normally.

This method will help you remove the problematic file and get your computer back to normal operation.

If it still fails, you can try reaching out to Microsoft’s support team for further support.